Network Tasman has a free in-house complaints process

We endeavour to provide all of our customers with a high level of service. However, should a problem occur and you are unhappy with Network Tasman's service, we would like to hear from you. Please contact us with complaints about any aspect of your dealings with us via:

Phone: 64-3-989-3600
Freephone: 0800-508-098
Fax: 64-3-989-3631

You can also write to us:
Chief Executive Officer
Network Tasman Limited
PO Box 3005
Richmond, 7050, Nelson

Alternatively, you can come and see us at our office during normal office hours:
Network Tasman Limited
52 Main Road, Hope 7020

What happens when you make a complaint?

We will acknowledge your complaint within two working days.
We will investigate the issues that have led to your complaint and respond within seven working days.
We will strive to settle your complaint within 20 working days.  If we cannot we will advise you of the reason and agree an extension with you.
If we cannot reach a settlement within 40 working days we will advise you of your options, including to refer the complaint to Utilities Disputes Limited.

Utilities Disputes Limited

Network Tasman is a member of Utilities Disputes Limited (UDL) and is bound by its rulings.
However, you must first refer your complaint to Network Tasman before it can be considered by UDL.

If we are unable to resolve a complaint to your satisfaction, the UDL provides a free to use, independent service which can review and further investigate the issues for you. UDL are able to make a ruling which is binding on us to settle the complaint. 

Utilities Disputes Limited 
Freepost 192682
PO Box 5875 
Lambton Quay 
Wellington 6145
Phone:  0800 22 33 40