Network Tasman is a member of Utilities Disputes Limited (UDL) and is bound by its rulings. However, you must first refer your complaint to Network Tasman before it can be considered by UDL.
If we are unable to resolve a complaint to your satisfaction, the UDL provides a free to use, independent service which can review and further investigate the issues for you. UDL are able to make a ruling which is binding on us to settle the complaint.
